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Annie combines production context, queries to your connected tools, and relevant knowledge about your organization to investigate a question or incident.

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Gather evidence

An investigation can examine several sources: Annie can delegate independent checks in parallel and combine their findings. The checks depend on the question, available integrations, and permissions. For alert triggers and investigation results, see Root Cause Analysis.

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Reuse relevant knowledge

Annie can retain established facts that are useful in later investigations and are not readily available from a routine tool query. Examples include:
  • Team ownership and escalation contacts that are absent from connected systems.
  • Naming conventions and the meaning of environment labels.
  • Business context that explains which service supports a customer workflow.
The learning process reviews conversation evidence before adding or correcting retained knowledge. An interaction does not necessarily produce a new memory. Current resource state and tool instructions are separate from this retained knowledge. The Production Graph provides infrastructure relationships and recorded changes. Live queries provide the monitoring signals available for the requested time window.

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Add your own context

Use Custom Knowledge for team conventions, business context, and runbooks you want Annie to use. Configure how Annie responds to incoming messages in Automation.