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Documentation Index

Fetch the complete documentation index at: https://docs.anyshift.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Automation lets you define rules that control what Annie does when it receives a Slack message: investigate, respond as a chat, offer a manual action, or stay silent. Each rule follows one pattern:
If [sources] send [condition] in [channels] then Annie [action]
Sources and channels are optional scopes (leave empty to apply anywhere). Annie evaluates rules top to bottom, first match wins. If none match, its AI decides between RCA and chat automatically. A default action is appended as extra context to every response.

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Action types

When a rule matches, Annie takes one of these actions:
Annie’s AI decides whether to run an RCA or respond as a chat; the rule just adds context. Best for general-purpose rules.
Annie performs a full root cause analysis, querying your connected integrations. Best for alerts that always need deep investigation.
Annie responds conversationally, using the rule’s instructions as the prompt. Best for validation questions, quick lookups, or automated workflows.
Annie acknowledges the alert and shows a “Start RCA” button so a teammate can trigger the investigation when ready. Best for low-priority or noisy sources.
Annie does nothing: no message, no reaction. Best for known noise, test alerts, or bot messages.

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Rule scoping

Rules narrow on two optional, multi-value axes that combine with AND: sources (who sent the message) and channels (where it was posted). An empty source matches anyone; an empty channel matches any channel. Channels are workspace-aware, so #infra-alerts in one workspace won’t match the same name in another.
Subscribing a new bot or user auto-creates a catch-all “any message → Run investigation” rule for that source, which you can then customize or delete.

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The Automation page

Extra context Annie always includes in responses (this is not a rule). Use it for formatting preferences, team conventions, or baseline steps: what Annie should consider, and how to structure replies.
An ordered list of rules, first match wins, drag to reorder. Each rule sets sources, a natural-language condition, channels, an action, and optional instructions.
Every Slack user and bot the rule engine can target. Each has a Subscribed / Unsubscribed toggle that controls what Annie does outside rules: Subscribed processes every message automatically (right for alerting bots like PagerDuty or Datadog); Unsubscribed only responds when tagged @Annie (right for human teammates). Rules can target any identity regardless of its toggle.
A time window for suppressing repeated alerts: Annie links to the existing investigation instead of starting a new one.

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