Incident.io Integration
Connect incident.io to give Annie access to your incident management data. During investigations, Annie can correlate alerts with incidents, review postmortems, and surface actionable context from your incident history.Setup Guide
- Go to the Incident.io integration page
- Click New token to add your incident.io API key
API Key
Generate an API key from your incident.io dashboard under Settings > API keys. The key should have read access to the resources you want Annie to use.Required Permissions
When creating the API key, enable the following permission groups:- View data, like public incidents and organization settings (18 scopes) - Access incidents, alerts, postmortems, users, and organization data
- View catalog types and entries (3 scopes) - Browse catalog entries for service and team context
How It Works
Once connected, Annie’s AI agent can:- Investigate incidents - Fetch incident details, timelines, and status updates
- Correlate alerts - Link alerts to incidents and trace alert routes
- Review postmortems - Access postmortem content and learnings from past incidents
- Inspect workflows - View incident response workflows
- Browse the catalog - Query catalog entries for service and team context
- Track follow-ups - List follow-up actions from incidents
- View roles & users - List available incident roles and responders
Slack Bot in Incident Channels
To give Annie visibility into your incident channels, configure incident.io to automatically invite the Annie Slack bot to new incident channels:- In incident.io, go to Settings > Workflows
- Add or edit a workflow triggered on incident creation
- Add the Invite a Slack bot user to an incident channel step
- Select Annie as the bot user